Search Health Check
Search Health Check Overview
The Lucid Search Health Check is a set of services designed to ensure your application continues to meet the recommended best practices for search configuration, optimization and effectiveness.
This essential periodic assessment of the use of Lucene or Solr within a search application uses a set of services based on a consistent, disciplined methodology of analysis and assessment designed to ensure an effective search solution with optimal performance.
Lucid solution experts will initiate a discovery session with your developers and/or administrators to review your application and identify possible improvements. The deliverables will be an assessment and recommendation report that is based on an initial review. The following topics can be covered under the Search Health Check program (note that not all topics are applicable to all applications or customers):
- Identify business objectives and functional/technical requirements
- Indexing assessment
- Query analysis and recommendations
- Configuration and performance analysis and recommendations
Customers using Solr-based search solutions can further benefit from LucidGaze, a visual monitoring framework, that allows them to capture, store, interactively view and compare various Solr performance metrics over time. LucidGaze is also available for download from the company’s site -- free. It features:
- Collecting metrics over various intervals
- Near live view of current statistics
- Capturing workload processing time and throughput per second of multiple Solr metrics
- Archiving and consolidating of information as performance data ages
Please note that the Lucid Search Health Check is not an open-ended consulting agreement and has limitations in scope. For details, please contact our sales team.
For more information, please contact sales@lucidimagination.com.
Technical Support Subscriptions
Lucid Imagination Technical Support programs are designed for customers that require Lucene and Solr technical support for deployed applications that include the Lucene libraries, or the Solr server. All of the Support levels include notification of updates to the Lucid Imagination certified versions of Lucene and Solr, problem isolation and diagnosis of errors in the Lucene and Solr software, patches and workarounds to fix bugs and troubleshooting of issues pertaining to the Lucene and Solr technologies. The technical support subscriptions are provided at three support levels listed below, or check out our support matrix.
- Basic: Price: $12,000 per year
Ideal for deployments that don't require time critical response and can conduct support through email. It provides 48 hour initial response time and one authorized contact per subscription. The basic subscription includes support for up to 5 servers running Lucene or Solr and 2 support incidents per month.
- Professional: $18,000 per year
Designed for customers with more time critical problem resolution requirements. It includes phone as well as email support. Initial response within 8 hours with 2 authorized contacts per subscription, with web-based case management. The Professional subscription includes support for up to 10 servers running Lucene or Solr and 4 support incidents per month.
- Special Offer: Customers signing up for the Professional Support subscription before Sept 2009 will receive a free Search Health Check for the first year of their annual subscription.
- Enterprise: $24,000 per year
Suited for customers with requirements for quick turnaround on runtime issues. Includes phone as well as email support. Initial response within 4 hours, 2 authorized contacts. Web-based case management, and an annual search health check performed by Lucid Imagination domain experts. The Enterprise subscription includes support for up to 10 servers running Lucene or Solr and 4 support incidents per month.